Refund and Returns Policy for Gigi Baby Accessories
Effective Date: January 10, 2025
At Gigi Baby Accessories, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please read the following terms carefully to understand our refund and return process.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and with all original tags, packaging, and labels.
- The return must be initiated within 30 days from the date of purchase.
- Personalized or custom-made items are non-returnable unless they are defective or damaged upon receipt.
2. How to Return an Item
To start a return, please follow these steps:
- Contact our customer service team at info@gigibabyaccessories.com to request a return authorization number (RAN). Please include your order number, the item you wish to return, and the reason for the return.
- Once your return is authorized, we will provide you with return instructions and a shipping label (if applicable).
- Carefully package the item, including all original tags and packaging, and ship it back to the address provided by our customer service team.
3. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved:
- Refund Method: Refunds will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
- Partial Refunds: If the item shows signs of use, damage, or missing parts, we may issue a partial refund based on the condition of the item.
4. Non-Refundable Items
The following items are not eligible for return or refund:
- Items purchased with discounts, promotions, or sale prices (unless defective).
- Customized or personalized products.
- Gift cards or vouchers.
5. Exchange Policy
If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability and may require you to place a new order for the replacement item. If the exchange is due to an error on our part, we will cover all associated shipping costs.
6. Shipping Fees
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service to return your items, as we cannot guarantee receipt of your return without tracking information.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the item and issue a full refund or replacement.
8. Contact Us
If you have any questions or need assistance with a return, please contact us:
Gigi Baby Accessories
Street: 187 Anmoore Road, Brooklyn, New York, United States
Phone number: 718-783-7195
Email: info@gigibabyaccessories.com
Website: www.gigibabyaccessories.com