Sales Policy for Gigi Baby Accessories

Effective Date: January 10, 2025

At Gigi Baby Accessories, our goal is to provide premium baby accessories while ensuring a seamless shopping experience. Our Sales Policy outlines our terms for purchasing products, processing payments, and handling order fulfillment, so our customers are fully informed about what to expect when they shop with us.

1. Introduction to Our Sales Policy

Gigi Baby Accessories offers a diverse selection of high-quality baby accessories, including baby clothing, diaper bags, baby blankets, and much more. By purchasing from our website, customers agree to comply with our Sales Policy and other terms and conditions outlined on our website. This policy serves as a guide for all sales transactions made through our site.

2. Product Availability

  • Product Listings: All products listed on our website are subject to availability. While we strive to keep our inventory updated, there may be instances where a product is out of stock.
  • Product Variations: Colors, styles, and sizes of products may vary. We make every effort to display accurate information, but variations in monitor settings and photography may cause minor discrepancies.
  • Back Orders: If an item is on backorder, we will notify you via email and give an estimated time for availability. You may choose to wait for the restock or cancel the order for a refund.

3. Pricing Information

  • Price Accuracy: All prices listed on our website are in US dollars. We make every effort to ensure that our prices are accurate; however, in rare cases, pricing errors may occur. If there is a pricing error in your order, we will contact you to resolve the issue before proceeding with the order.
  • Promotions and Discounts: From time to time, we may offer promotions, discounts, or coupon codes. These discounts are not valid in conjunction with other offers and cannot be applied retroactively to previous orders. Promotional offers are valid only for the period specified.

4. Order Processing and Payment

  • Order Confirmation: Once your order is placed, you will receive an email confirmation containing the details of your order. This email serves as an acknowledgment of your order but does not guarantee that your order has been shipped.
  • Payment Methods: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
  • Authorization and Billing: All payments are processed through secure third-party payment gateways. Your payment will be authorized and billed once the order is confirmed. We may place a temporary hold on your payment for security verification before finalizing the transaction.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, including standard, expedited, and express delivery. Shipping fees are calculated at checkout based on the delivery method and your location.
  • Shipping Timeframes: Once your order is processed and shipped, the delivery time will vary depending on the shipping method selected and your location. Typical delivery times are 5-7 business days for standard shipping and 2-3 business days for expedited shipping.
  • International Shipping: At this time, we only ship to locations within the United States. If we expand our shipping options internationally in the future, this policy will be updated accordingly.
  • Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor the delivery status.

6. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you may return items within 30 days of receipt for a full refund or exchange, provided the items are unused, undamaged, and in their original packaging.
  • Return Process: To initiate a return, please contact our customer support team for a return authorization number (RAN). The return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
  • Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.

7. Customer Support

  • Contact Us: For inquiries about your order, returns, or any other questions, you can reach our customer service team at info@gigibabyaccessories.com or call us at 718-783-7195. We are available Monday through Friday, from 9:00 AM to 6:00 PM EST.
  • Order Changes: If you wish to modify or cancel an order, please contact us immediately after placing the order. Once an order has been processed and shipped, we are unable to make changes.

8. Limitation of Liability

  • Product Liability: We are not responsible for any damages resulting from the use of our products. Customers are advised to follow all safety instructions included with the products.
  • Third-Party Content: Our website may contain links to third-party websites or services. We do not control or endorse these external sites and are not responsible for their content.